Browsing by Author "Lewis, Carla J."
Now showing 1 - 3 of 3
Results Per Page
Sort Options
- ItemOpen AccessExpanding digital academic library & archive services in response to COVID-19(2020-12-03) Murphy, James E.; Stoeckle, Marc; Lewis, Carla J.; McKillop, ChristenaDespite the uncertain challenges facing libraries of all types during the COVID-19 pandemic, new best practices and innovative ways of approaching services have emerged. Including the opening of the Taylor Family Digital Library in 2011, the University of Calgary has been contributing towards the ongoing development of the digital academic library. The COVID-19 pandemic has necessitated a rapid leveraging of digital skills, platforms, expertise, and models of service delivery to continue providing exceptional and transformative experiences for the University of Calgary community. Initiatives discussed in this article include online work teams, virtual 360 tours, online library chat, digital collections agreements and remote service for archives and special collections.
- ItemOpen AccessReference Chatbots in Canadian Academic Libraries(Information Technology and Libraries, 2023-12-18) Guy, Julia; Pival, Paul R.; Lewis, Carla J.; Groome, KimChatbots are “computer agents that can interact with the user” in a way that feels like human-to- human conversation.1 While the use of chatbots for reference service in academic libraries is a topic of interest for both library professionals and researchers, little is known about how they are used in library reference service, especially in academic libraries in Canada. This article aims to fill this gap by conducting a web-based survey of 106 academic library websites in Canada and analyzing the prevalence and characteristics of chatbot and live chat services offered by these libraries. The authors found that only two libraries were using chatbots for reference service. For live chat services, the authors found that 78 libraries provided this service. The article discusses possible reasons for the low adoption of chatbots in academic libraries, such as accessibility, privacy, cost, and professional identity issues. The article also provides a case study of the authors’ institution, the University of Calgary, which integrated a chatbot service in 2021. The article concludes with suggestions for future research on chatbot use in libraries.
- ItemOpen AccessShaking up story time: A case for shaping the nature of information literacy instruction in public and school libraries through philosophy(2019-06) Lenart, Bartlomiej A.; Lewis, Carla J.While the Philosophy for Children (P4C) method has been adopted within classrooms by individual teachers and into some school systems by schoolboards, public and school libraries, the ideal users of this sort of programming, have been slow to recognise the benefits of this didactic methodology. This is particularly surprising given that the P4C method integrates perfectly with traditional story-time orientated programming. Not only is the integration of P4C into story-time sessions virtually seamless (as it does not aim to replace, but rather strives to enhance story-telling), but it might also help reinvigorate a well-established feature of library programming with an aim to develop 21st-century information literacy competencies. This paper examines the case for the P4C method, explains the process of integration of the P4C method with traditional story-time, and highlights the potential benefits of incorporating Philosophy for Children in public and school library programming.