An Effort towards Assessment of e-Healthcare Service Quality
Date
2005-04-06
Journal Title
Journal ISSN
Volume Title
Publisher
Presented at Med-e-tel 2005 Conference in Luxembourg.
Abstract
Effects and Benefits of eHealth: Lessons Learned in Four Continents: Ehealthcare is a phenomenal growth in the healthcare service by using the
Information and Communication Technologies. The services offered
electronically by the healthcare agencies are exploring the ways to provide the
quality services to the patients. There are no established standards to offer
these services. This presentation tries to establish the factors, which affects
the quality of ehealthcare services. The established model in the e-service
sector and service marketing has been translated into the e-healthcare quality
model.
Description
This presentation was given at the Med-e-tel 2005 Conference in Luxembourg on April 6th, 2005.
Keywords
eHealth, India, Quality of Care, Evaluation