Please use this identifier to cite or link to this item: http://hdl.handle.net/1880/25219
Title: Modeling ACD data to improve computer simulation of call centers
Authors: Oh, Sherry Lynn
Issue Date: 1999
Publisher: University of Calgary
Description: Bibliography: p. 67-70
UARC
URI: http://hdl.handle.net/1880/25219
ISBN: 0612479781
Appears in Collections:University of Calgary Theses

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