Please use this identifier to cite or link to this item: http://hdl.handle.net/1880/26774
Title: The role of the affective experience in the service experience chain
Authors: Otto, Julie E.
Issue Date: 1997
Publisher: University of Calgary
Description: Bibliography: p. 303-318
UARC
URI: http://hdl.handle.net/1880/26774
ISBN: 0612310612
Appears in Collections:University of Calgary Theses

Files in This Item:
File Description SizeFormat 
31061Otto.pdf11.98 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.