Please use this identifier to cite or link to this item: http://hdl.handle.net/1880/47788
Title: Three Perspectives for Evaluating Human-Robot Interaction
Authors: Young, James
Sung, JaYoung
Voida, Amy
Sharlin, Ehud
Igarashi, Takeo
Christensen, Henrik
Grinter, Rebecca
Keywords: Human-Robot Interaction
Issue Date: 19-Mar-2010
Abstract: The experience of interacting with a robot has been shown to be very different in comparison to people's interaction experience with other technologies and artifacts, and often has a strong social or emotional component { a fact that raises concerns related to evaluation. In this paper we outline how this difference is due in part to the general complexity of robots' overall context of interaction, related to their dynamic presence in the real world and their tendency to invoke a sense of agency. A growing body of work in Human-Robot Interaction (HRI) focuses on exploring this overall context and tries to unpack what exactly is unique about interaction with robots, often through leveraging evaluation methods and frameworks designed for more-traditional HCI. We raise the concern that, due to these differences, HCI evaluation methods should be applied to HRI with care, and we present a survey of HCI evaluation techniques from the perspective of the unique challenges of robots. Further, we have developed a new set of tools to aid evaluators in targeting and unpacking the holistic human-robot interaction experience. Our technique surrounds the development of a map of interaction experience possibilities and, as part of this, we present a set of three perspectives for targeting specific components of interaction experience, and demonstrate how these tools can be practically used in evaluation.
URI: http://hdl.handle.net/1880/47788
Appears in Collections:Sharlin, Ehud

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