Insight 2011: Responding to Patrons with Potential Gambling Problems
Date
2012
Journal Title
Journal ISSN
Volume Title
Publisher
Responsible Gambling Council (RGC)
Abstract
Findings from Insight 2011 — a project aimed at developing a framework of best practices for gaming providers to respond to patrons who may have a gambling problem. The research includes:
• A review and analysis of the literature and materials from the gaming industry
(e.g., policy documents, training materials),
• Interviews with gaming venue staff,
• Focus groups with gamblers who have experienced problems, and
• The Insight Forum, a two-day gathering of various gaming industry stakeholders, researchers, treatment providers, and gamblers to discuss, debate, and collect information on issues relevant to
assisting patrons in the gaming venue.
Description
Permission to include report in the Alberta Gambling Research Institute Repository granted by Nadine Kauffman, Manager, Information Services
Responsible Gambling Council.
Keywords
Gambling -- Prevention, Compulsive gambling -- Prevention