This study was undertaken to learn more about how mature students perceive the career exploration process when visiting a university career service. Further, research has found that client ratings of the working alliance are a positive predictor of client change; however, this relationship has not been explored in career services. Following Smith and associates (2009) interpretative phenomenological analysis, three mature students were selected and interviewed in order to explore their experiences of engaging in career exploration. They described experiencing a variety of emotions throughout counselling, and a process is suggested about how mature students view their career exploration experiences. The working alliance was an important contribution towards participant experiences and what they identified as helpful and hindering to its development is discussed. This study concludes that the experiences of mature students are unique and that a different career exploration model for mature students may be required.