Exploring a Banking Training Program from an Adult Learning Perspective
Date
2020-01-31
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Abstract
This qualitative case study investigated a bank training program from the perspective of employees who have taken the program. The focus is on how, as adult learners, they experienced the program and viewed the learning process involved and whether the learning process was oriented towards specific aspects of adult learning theory. Three employees who volunteered to be participants were interviewed. A theme-based approach was used to analyze the data. Findings indicated that while the participants found the program to be useful, they also identified limitations regarding the content and pedagogical approaches. They developed new knowledge and had shifts in attitude regarding their confidence in taking on their new roles. The program supported few of the components of the adult learning theory. The findings have implication regarding what could make the program more meaningful and effective for some employees.
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Keywords
adult learning, banking training program
Citation
Zhu, H. (2020). Exploring a Banking Training Program from an Adult Learning Perspective (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca.