A Study of staff concensus on quality assurance indicators in a residential long term care agency

Date
1989
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Abstract
The study investigated the attitudes of different staff groups to indicators of quality of care and the care being delivered to residents within a long term care organization. This was done to provide an initial evaluation of the interdisciplinary quality assurance program developed within the organization. The study site was a multilevel long term care agency providing auxiliary hospital, nursing home and day hospital programs in five different locations within the city of Calgary. A questionnaire was developed which asked staff to rate, on a four-point scale, the level of importance which they personally attach to each of 65 general indicators of quality of staff performance in the areas of client care, management and research. Respondents were asked to assess the overall quality of care being delivered. For purposes of analysis, respondents were divided into seven different groups according to background and employment characteristics. The questionnaire was sent to a stratified random sample (n= 410) of staff from all departments. The response rate was 60%. The findings indicated that there was more agreement than disagreement between the different groups. The disagreement found appeared in the indicators with client care rather than management or research content. The largest inter-group disagreements were between profes­sional and non-professional staff. Staff rated the level of care relatively highly but provided many suggestions for its improvement.
Description
Bibliography: p. 111-115.
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Citation
Eaton, E. A. (1989). A Study of staff concensus on quality assurance indicators in a residential long term care agency (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/23316
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