The knowledge acquisition bottleneck impeding the development of expert
systems is being alleviated by the development of computer-based knowledge
acquisition tools. These work directly with experts to elicit knowledge,
and structure it appropriately to operate as a decision support tool within
an expert system. However, the elicitation of expert knowledge and its
effective transfer to a useful knowledge-based system is complex and
involves a diversity of activities. This paper illustrates the complete
development of a decision support system using knowledge acquisition tools.
The example is simple enough to be completely analyzed but exhibits enough
real-world characteristics to give significant insights into the processes
and problems of knowledge engineering.
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