Abstract
Despite the increasing availability of groupware, most systems are
awkward and not widely used. While there are reasons for this, a significant
problem is that groupware is difficult to evaluate. In particular, there are
no discount usability evaluation methodologies that can discover problems
specific to teamwork. In this paper, we describe how we adapted Nielsen's
heuristic evaluation methodology, designed originally for single user
applications, to help inspectors rapidly, cheaply and effectively identify
usability problems within groupware systems. Specifically, we take the
'mechanics of collaboration'framework and restate it as heuristics for the
purposes of discovering problems in shared visual work surfaces for
distance-separated groups.
Notes
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