Abstract
Many groupware systems now allow people to converse and casually
interact through their computers in quite rich ways - through text, images,
video, artifact sharing and so on. If these interactions are logged, we can
offer these multimedia histories to a person in a manner that makes them easy
to review. This is potentially beneficial for group members wishing to find
and reflect on their past interactions, and for researchers investigating the
nuances of online communities. Yet because we have little knowledge of what
people would actually do with these histories, designing an effective history
review system is difficult. Consequently, we conducted a user study, where
people explored real data from an online community. Our study identified a set
of tasks that people would do if they could review these histories of casual
interaction. It also produced a list of parameters pertinent to how we could
visualize these historical records in a tool. With the increasing popularity
of computer-mediated casual interaction tools, this study provides an important
guide for developing tools to visualize and analyze past multimedia
conversations.
Notes
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