An Evaluation of Empirical Research in Managerial Support Systems
SubjectDecision support systems
Group decision support systems
Decision support aids
Effects of support system use
Design of support systems
Review of empirical DSS research
DSS research strategies
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AbstractThis paper describes, summarizes and comments on the empirical studies in the use of three information technologies to support managerial activities: decision support systems (DSS), group decision support systems (GDSS), and expert systems (ES). These are collectively labelled as managerial support systems (MSS). A classification scheme to organize empirical research in MSS is proposed. An overview of empirical work on two major research themes, namely MSS “design” and “effects of use” of MSS, is then presented for the years 1981–1988. Following this overview, the research strategies suitable for empirical research in MSS are discussed. The paper concludes with suggestions about future research directions in the field.
* Elsevier: We are able to post the post print/accepted author manuscript or the pre-print file (http://www.elsevier.com/journal-authors/author-rights-and-responsibilities#author-posting). Article deposited according to publisher's policy 06/16/2015.
CitationBenbasat, I. and Nault, B.R., "An Evaluation of Empirical Research in Managerial Support Systems," Decision Support Systems, 6 (1990) 203-226.
CorporateUniversity of Calgary
DepartmentManagement Information Systems
FacultyHaskayne School of Business
InstitutionUniversity of Calgary
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