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Using the results of a satisfaction survey to demonstrate the impact of a new library service model.

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Author
Powelson, Susan
Reaume, Renee
Accessioned
2015-08-24T22:33:22Z
Available
2015-08-24T22:33:22Z
Issued
2012-09
Subject
Hospital Libraries
User Survey
User Satisfaction
Type
journal article
Metadata
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Abstract
Background In 2005, the University of Calgary entered into a contract to provide library services to the staff and physicians of Alberta Health Services Calgary Zone (AHS CZ), creating the Health Information Network Calgary (HINC). Objectives A user satisfaction survey was contractually required to determine if the new library service model created through the agreement with the University of Calgary was successful. Our additional objective was to determine if information and resources provided through the HINC were making an impact on patient care. Methods A user satisfaction survey of 18 questions was created in collaboration with AHS CZ contract partners and distributed using the snowball or convenience sample method. Results 694 surveys were returned. 75% of respondents use the HINC library services. More importantly, 71% of respondents indicated that search results provided by library staff had a direct impact on patient care decisions. Conclusions Alberta Health Services Calgary Zone staff are satisfied with the new service delivery model, they are taking advantage of the services offered and using library provided information to improve patient care.
Refereed
Yes
Citation
Powelson, S. E., & Reaume, R. D. (2012). Using the results of a satisfaction survey to demonstrate the impact of a new library service model. Health Information & Libraries Journal, 29(3), 223-232.
Corporate
University of Calgary
Faculty
Libraries and Cultural Resources
Institution
University of Calgary
Url
http://onlinelibrary.wiley.com/resolve/openurl?genre=article&sid=nlm:pubmed&issn=1471-1834&date=2012&volume=29&issue=3&spage=223
Publisher
Wiley
Doi
http://dx.doi.org/10.11575/PRISM/34723
Uri
http://hdl.handle.net/1880/50979
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