Short-Term Planned LRT Service Disruptions: Analyzing Customer Perceptions and Enhancing Bus Bridging Strategies
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Light Rail Transit (LRT) Planned Service Disruptions (PSDs) improve service reliability, extend infrastructure’s life, and reduce the frequency and impact of unplanned service disruption caused by system failure. However, the literature on the impact of LRT PSDs on transit customers’ travel mode choice behaviour is scarce relative to that on unplanned service disruptions. This thesis’s objective is two-fold. The first part investigates transit customers’ mode choice behaviour in response to short-term LRT PSD in the City of Calgary, AB, Canada, and the second part develops a methodology to design a bus bridging service strategy for LRT planned service disruptions. A Stated Preference (SP) survey was designed to gather respondents’ mode choices under a set of hypothetical scenarios. A mixed multinomial logit model was estimated using stated preference data. Findings of this study include: 1) Stated LRT ridership dropped by about 35% during the examined LRT short-term service disruption. 2) Transit customers who use LRT payment passes (monthly, subsidized seniors, low income, and students) and are frequent weekend LRT users are more likely to stay with LRT mode in case of short-term PSD. 3) The value of time for transit users during short-term LRT PSD was found to be 11.76