Summary Legal Advice Services in Alberta: Year 1 Results from the Community Legal Clinic Surveys

Date
2017
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Canadian Research Institute for Law and the Family.
Abstract

The Alberta Law Foundation and the community legal clinics in Alberta have implemented a project to evaluate the summary legal advice services provided by the clinics. An initial survey is administered to clients immediately following their appointment with the clinic, and a follow-up survey is administered two months later to eligible clients who have agreed to be contacted. The clinics participating in the study are: Calgary Legal Guidance; Edmonton Community Legal Centre; Central Alberta Community Legal Clinic; and Lethbridge Legal Guidance. The overall goal of the project is to build evaluation capacity within the clinics to enable them to carry out their own evaluations, thus providing them with the data needed to make evidence-based decision making to improve their legal advice services. The Canadian Research Institute for Law and the Family was asked to assist the project by reviewing and revising the proposed data collection instruments, establishing data collection procedures and documenting them in a user-friendly manual for clinic staff, and periodically analyzing the aggregate data from the four participating clinics. This report examines the results of both the initial and follow-up surveys of clients receiving services from the community legal clinics participating in the study after one year of data collection. Data collection procedures are reviewed, and recommendations are made for moving forward.

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Citation
Paetsch, J.J., Bertrand, L.D. (2017). Summary Legal Advice Services in Alberta: Year 1 Results from the Community Legal Clinic Surveys. Calgary, AB: Canadian Research Institute for Law and the Family.