Smith, Michael RichardSterner, Patricia2005-08-082005-08-082001Sterner, P. (2001). Business value of software process improvement (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/166930612722295http://hdl.handle.net/1880/41168Bibliography; p. 86-93.viii, 127 leaves ; ill. ; 30 cm.engUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.AC1 .T484 2001 S747master thesishttp://dx.doi.org/10.11575/PRISM/16693AC1 .T484 2001 S747