Kline, TheresaPattison, Jill2013-05-232013-11-122013-05-232013Pattison, J. (2013). A Just and Trusting Culture: Identification of Enhancers and Hindrances via a Policy-Capturing Study (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/24764http://hdl.handle.net/11023/724Recognition of the importance of a just and trusting culture has been a focal point in enhancing patient safety; as it stands however, healthcare organizations are impeded by a culture of blame. In the present study, 12 subject matter experts were interviewed regarding behaviors that would create or hinder the development of a just and trusting culture. An additional 29 participants took part in a policy-capturing study that allowed for the direct assessment of identified factors that were seen as important to the development of a just and trusting culture. Violation type, explanation, blame by manager, and blame by organization were all significant predictors of perceptions of trust. The present findings can be useful in terms of developing training systems for managers and organizational executive teams for managing medical error events and ultimately improving patient safety. Research implications and directions for future research are also presented.engUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.NursingPsychology--Industrialtrustjusticeorganizational culturehealthcaremaster thesis10.11575/PRISM/24764