Hunter, MaureenClarke, HelenLipton, Saundra2006-10-302006-10-301996-11InfoServe 3.5 November 1996http://hdl.handle.net/1880/4401022449 bytesapplication/pdfengInformation Sciencelibrary research processThe library research process: theory and realityjournal article10.11575/PRISM/34758