Mohtadi, Nicholas G. H.Butterwick, Dale J.Lau, Breda Hsiao Fon2017-12-182017-12-182009Lau, B. H. (2009). The development and implementation of a healthcare access and patient satisfaction questionnaire (hapsq) for measuring wait times, satisfaction, and costs with acute knee injury care in Alberta (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/2980http://hdl.handle.net/1880/103981Bibliography: p. 142-155Some pages are in colour.viii, 225 leaves : ill. ; 30 cm.engUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.master thesis10.11575/PRISM/2980