Smith, Tania SonaWilliams, Kimberlyn2020-03-102020-03-102020-03-06Williams, K. (2020). “Flooded Timelines: The Communicative Roles & Functions of Twitter in the 2013 Calgary Flood” (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca.http://hdl.handle.net/1880/111727This study employs directed content analysis to examine the value and communicative uses of Twitter during the 2013 Calgary Flood from multiple perspectives. Using the Uses and Gratifications Theory (UGT) and Houston et al.’s (2014) UGT-based, framework for social media as a theoretical lens, this study finds that Twitter was a very useful tool with several affordances. It was actively used by individual citizens and several types of organizational users, whose psychological dispositions influenced how they interacted with the platform. Given that most previous disaster social media studies are written from the perspective of disaster management organizations utilizing crisis communication, this research contributes a greater understanding of both organizations’ and individuals’ communicative use of disaster social media.engUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.crisis communicationdisaster communicationdisaster social mediaTwittersocial media2013 Calgary FloodMass Communicationsmaster thesis10.11575/PRISM/37632