Sharman, DuaneKendall, John2008-02-262008-02-261986-08-01http://hdl.handle.net/1880/45545Knowledge-based systems have been the subject of considerable attention lately, because they offer an alternative to standard software development techniques. The two principles underlying knowledge-based development are 1) psychological validity of the program's structure, and 2) incremental development of the components of the program. This paper discusses the development of a knowledge-based system for interpreting problem reports in a cellular telecommunications network, emphasizing analysis and design methods.EngComputer Scienceunknown1986-231-510.11575/PRISM/30870