Chapman, OliveZhu, Hui2020-02-042020-02-042020-01-31Zhu, H. (2020). Exploring a Banking Training Program from an Adult Learning Perspective (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca.http://hdl.handle.net/1880/111618This qualitative case study investigated a bank training program from the perspective of employees who have taken the program. The focus is on how, as adult learners, they experienced the program and viewed the learning process involved and whether the learning process was oriented towards specific aspects of adult learning theory. Three employees who volunteered to be participants were interviewed. A theme-based approach was used to analyze the data. Findings indicated that while the participants found the program to be useful, they also identified limitations regarding the content and pedagogical approaches. They developed new knowledge and had shifts in attitude regarding their confidence in taking on their new roles. The program supported few of the components of the adult learning theory. The findings have implication regarding what could make the program more meaningful and effective for some employees.engUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.adult learningbanking training programEducationmaster thesis10.11575/PRISM/37555