Centre for the Advancement of Best Practices, Responsible Gambling Council (RGC)Responsible Gambling Council (RGC)2012-12-032012-12-032012http://hdl.handle.net/1880/49302Permission to include report in the Alberta Gambling Research Institute Repository granted by Nadine Kauffman, Manager, Information Services Responsible Gambling Council.Findings from Insight 2011 — a project aimed at developing a framework of best practices for gaming providers to respond to patrons who may have a gambling problem. The research includes: • A review and analysis of the literature and materials from the gaming industry (e.g., policy documents, training materials), • Interviews with gaming venue staff, • Focus groups with gamblers who have experienced problems, and • The Insight Forum, a two-day gathering of various gaming industry stakeholders, researchers, treatment providers, and gamblers to discuss, debate, and collect information on issues relevant to assisting patrons in the gaming venue.engGambling -- PreventionCompulsive gambling -- PreventionGambling Literaturetechnical report10.11575/PRISM/9634