Browsing by Author "Cloutier, Claudette"
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- ItemOpen AccessCollaborating for Learning with the Community: Experience from a Career LIVEbrary(2013-06) Wheeler, Justine; Lemke, Moira; Cloutier, Claudette; O’Brien, Meaghan; Hardy, Madeleine
- ItemOpen AccessComparing LibQual+ comments: Comparative analysis of comments from two surveys(2014-11-05) Beatty, Susan; Cloutier, ClaudetteWhile ratings and gap analysis reported in LibQUAL+TM survey results tell us where users perceive the service to be in relationship to their desired and minimum expectations, this does not give us the context of the ratings. By coding and sorting the comments we hoped to gain a finer, perhaps more exact understanding of the nature of our users’ library experiences and thereby gain some insight into the actions we can take to improve. Comments tell a story. It is up to us to try to understand the story and take action.
- ItemOpen AccessMore questions than answers; using an observational study to count reference activity(Neal-Schuman, 2012) Beatty, Susan; Cloutier, ClaudetteIn an effort to determine the nature of the questions being asked at the many library service desks across the University of Calgary, an observational study of reference desk activity was conducted in fall 2008 and winter 2009. The chapter reviews the methodology, results and conclusions. The results of the study led to a redesign of the reference service models at the University of Calgary.
- ItemOpen AccessScience 311: A bibliometric study … in progress(2007-02-09) Lee, Jennifer; Cloutier, Claudette
- ItemOpen AccessSetting up a fee-based information service in an academic library(Elsevier, 2005-07-07) Cloutier, Claudette; Library; Information Resources; University of CalgaryIn response to local demand, the University of Calgary Library established a fee-based information service for non-university clientele. The benefits from this service have been intangible and financial. This article reviews the planning and implementation of the service and its future directions.
- ItemOpen AccessA Tale of Two Spaces: Applying Lessons from a Large Construction Project to a Small Renovation Project(American Library Association, 2015-06-28) Cloutier, Claudette; Morrow, LeeanneBuilding a new library or renovating a facility is an exciting yet daunting experience. How will students interact with the new space? How do we want them to interact with the space? How will staff work within the new space? The University of Calgary opened the Taylor Family Digital Library (TFDL) in September 2011. This new collaborative learning space was unlike anything students, faculty and staff had experienced before and settling into the building was not without its challenges. Furniture had been selected for design elements and flexibility so that students could create their own learning environments. Behavior expectations around noise, work space, and food consumption previously understood in our old space were no longer respected in this new, more open facility. The last three years have been spent adjusting to our new space and shifting furniture as well as student and staff expectations. The renovation of the Gallagher Library, a small branch library, in 2014 was the perfect opportunity to reflect on what we had learned from the TFDL experience and to apply our new knowledge. Whether you are building a new library or renovating a smaller space, come benefit from the lessons we have learned.
- ItemOpen AccessA Vision of the Future...(University of Calgary, 2006-03) Lee, Jennifer; Cloutier, Claudette; McKee, Sue; Sinotte, Michelle; Tiessen, Rob; Zimmerschied, Diana; Thomas, Chris