More questions than answers; using an observational study to count reference activity

Beatty, Susan; Cloutier, Claudette

More questions than answers; using an observational study to count reference activity

dc.contributor.author	Beatty, Susan
dc.contributor.author	Cloutier, Claudette
dc.date.accessioned	2015-07-28T21:23:39Z
dc.date.available	2015-07-28T21:23:39Z
dc.date.issued	2012
dc.description.abstract	In an effort to determine the nature of the questions being asked at the many library service desks across the University of Calgary, an observational study of reference desk activity was conducted in fall 2008 and winter 2009. The chapter reviews the methodology, results and conclusions. The results of the study led to a redesign of the reference service models at the University of Calgary.	en_US
dc.description.refereed	Yes	en_US
dc.identifier.citation	Beatty, S. and C. Cloutier. ( 2012) More Questions than answers; using an observational study to count reference activity. In: Radford, M. (ed) Leading the reference renaissance; today's ideas for tomorrow's cutting-edge services. NY, Neal Schuman. p 125-138.	en_US
dc.identifier.doi	http://dx.doi.org/10.11575/PRISM/34808
dc.identifier.isbn	9781555707712
dc.identifier.uri	http://hdl.handle.net/1880/50686
dc.publisher	Neal-Schuman	en_US
dc.publisher.corporate	University of Calgary
dc.publisher.faculty	Libraries & Cultural Resources	en_US
dc.publisher.url	www.neal-schuman.com	en_US
dc.rights	Attribution Non-Commercial No Derivatives 4.0 International	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	*
dc.subject	Library & Information Science	en_US
dc.subject	reference services	en_US
dc.subject	academic libraries	en_US
dc.title	More questions than answers; using an observational study to count reference activity	en_US
dc.type	book part
thesis.degree.discipline	Library