More questions than answers; using an observational study to count reference activity

dc.contributor.authorBeatty, Susan
dc.contributor.authorCloutier, Claudette
dc.date.accessioned2015-07-28T21:23:39Z
dc.date.available2015-07-28T21:23:39Z
dc.date.issued2012
dc.description.abstractIn an effort to determine the nature of the questions being asked at the many library service desks across the University of Calgary, an observational study of reference desk activity was conducted in fall 2008 and winter 2009. The chapter reviews the methodology, results and conclusions. The results of the study led to a redesign of the reference service models at the University of Calgary.en_US
dc.description.refereedYesen_US
dc.identifier.citationBeatty, S. and C. Cloutier. ( 2012) More Questions than answers; using an observational study to count reference activity. In: Radford, M. (ed) Leading the reference renaissance; today's ideas for tomorrow's cutting-edge services. NY, Neal Schuman. p 125-138.en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34808
dc.identifier.isbn9781555707712
dc.identifier.urihttp://hdl.handle.net/1880/50686
dc.publisherNeal-Schumanen_US
dc.publisher.corporateUniversity of Calgary
dc.publisher.facultyLibraries & Cultural Resourcesen_US
dc.publisher.urlwww.neal-schuman.comen_US
dc.rightsAttribution Non-Commercial No Derivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectLibrary & Information Scienceen_US
dc.subjectreference servicesen_US
dc.subjectacademic librariesen_US
dc.titleMore questions than answers; using an observational study to count reference activityen_US
dc.typebook part
thesis.degree.disciplineLibrary
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