Inside triage: the social organization of emergency nursing work

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dc.contributor.advisorRankin, Janet
dc.contributor.advisorScott, Cathie
dc.contributor.advisorWhite, Deborah
dc.contributor.authorMelon, Karen Anne
dc.date.accessioned2013-06-14T15:31:51Z
dc.date.available2013-06-14T15:31:51Z
dc.date.issued2012-04
dc.descriptionBibliography: p. 209-228en
dc.descriptionMany pages are in colour.en
dc.descriptionIncludes copy of ethics approvals. Original copies with original Partial Copyright Licence.en
dc.description.abstractEmergency care in large urban hospitals across the country is in the midst of major redesign intended to improve access, decrease wait times and maximize efficiency. Using Institutional Ethnography, I was able to document critical, empiric evidence that shows what nurses actually do to manage the safe passage of patients through their emergency care process starting with the work of triage nurses. The Canadian Triage and Acuity Scale figures prominently in the analysis as a high level organizer of triage work and knowledge production that underpins the way those who administer the system define, measure and evaluate emergency care processes, and then use this information for restructuring. The core argument throughout is that industrial production line values and principles that have infiltrated health care management and reframe patient care, are having serious consequences. This critical analysis uncovers a number of deleterious effects as rapid patient processing disrupts expert nursing work, and will contribute to a broader understanding of health system quality.en
dc.format.extentvi, 247 leaves : ill. ; 30 cm.en
dc.identifier.citationMelon, K. A. (2012). Inside triage: the social organization of emergency nursing work (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/24132en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/24132
dc.identifier.urihttp://hdl.handle.net/1880/49660
dc.language.isoeng
dc.publisher.facultyGraduate Studies
dc.publisher.facultyNursing
dc.publisher.institutionUniversity of Calgaryen
dc.publisher.placeCalgaryen
dc.rightsUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.
dc.titleInside triage: the social organization of emergency nursing work
dc.typemaster thesis
thesis.degree.disciplineNursing
thesis.degree.grantorUniversity of Calgary
thesis.degree.nameMaster of Nursing (MN)
ucalgary.item.requestcopytrue
ucalgary.thesis.accessionTheses Collection 58.002:Box 2091 627942963
ucalgary.thesis.notesUARCen
ucalgary.thesis.uarcreleaseyen
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