Using Simulation Modeling to Improve Patient Flow at an Outpatient Orthopedic Clinic

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dc.contributor.authorBischak, Dianeeng
dc.contributor.authorRohleder, Thomas R.eng
dc.contributor.authorLewkonia, Petereng
dc.contributor.authorDuffy, Pauleng
dc.contributor.authorHendijani, Rosaeng
dc.date.accessioned2011-09-30T17:51:55Z
dc.date.available2011-09-30T17:51:55Z
dc.date.issued2011
dc.descriptionThis is a post print file as per the journal publisher's requirements. Article deposited according to publisher policy posted on SHERPA/ROMEO, Sept. 30, 2011 The original publication is available at www.springerlink.comeng
dc.description.abstractWe report on the use of discrete event simulation modeling to support process improvements at an orthopedic outpatient clinic. The clinic was effective in treating patients, but waiting time and congestion in the clinic created patient dissatisfaction and staff morale issues. The modeling helped to identify improvement alternatives including optimized staffing levels, better patient scheduling, and an emphasis on staff arriving promptly. Quantitative results from the modeling provided motivation to implement the improvements. Statistical analysis of data taken before and after the implementation indicate that waiting time measures were significantly improved and overall patient time in the clinic was reduced.eng
dc.description.refereedYeseng
dc.identifier.citationRohleder, T. R., Lewkonia, P., Bischak, D., Duffy, P. & Hendijani, R. (2011). Using simulation modeling to improve patient flow at an outpatient orthopedic clinic. Health Care Management Science, 14/2, 135-143.eng
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/33961
dc.identifier.issn1386-9620
dc.identifier.urihttp://hdl.handle.net/1880/48750
dc.language.isoengeng
dc.publisherSpringer Verlageng
dc.publisher.corporateUniversity of Calgaryeng
dc.publisher.facultyHaskayne School of Businesseng
dc.publisher.hasversionPost-print
dc.publisher.urlhttp://www.springerlink.com/content/1386-9620/eng
dc.subjectOutpatient Cliniceng
dc.subjectDiscrete Event Simulationeng
dc.subject.otherProcess Improvementeng
dc.subject.otherPatient Waitingeng
dc.titleUsing Simulation Modeling to Improve Patient Flow at an Outpatient Orthopedic Cliniceng
dc.typejournal articleeng
thesis.degree.disciplineOperations Managementeng
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