Customer service: giving your best
| dc.contributor.author | Waller, Andrew | eng |
| dc.date.accessioned | 2008-04-22T21:02:14Z | |
| dc.date.available | 2008-04-22T21:02:14Z | |
| dc.date.issued | 1996 | |
| dc.description.abstract | This is a report on the presentation "Customer service: giving your best" that took place at the Saskatchewan Library Association/Saskatchewan Association of Library Trustees Conference, North Battleford, SK, April 25-28, 1996. This session was given by Val Solash from Edmonton Public Library and was designed to help make librarians better customer service providers. Tips included realizing that that everyone in an organization has customers ("inside" and "outside" customers) and that customers have "moments of truth" when they come into contact with any aspect of the organization. In addition, a Total Product Concept model for customer service was presented, which describes "core", "expected", and "exceeded" services. | eng |
| dc.description.refereed | No | eng |
| dc.identifier.citation | Forum (Saskatchewan Library Association), v.19, n.3, October 1996, p.11 | eng |
| dc.identifier.doi | http://dx.doi.org/10.11575/PRISM/29703 | |
| dc.identifier.issn | 0831-3016 | |
| dc.identifier.uri | http://hdl.handle.net/1880/46373 | |
| dc.language.iso | eng | eng |
| dc.publisher | Saskatchewan Library Association | eng |
| dc.publisher.corporate | University of Calgary | eng |
| dc.publisher.faculty | Libraries & Cultural Resources | eng |
| dc.rights | Attribution Non-Commercial No Derivatives 3.0 Unported | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ | * |
| dc.subject | Library & Information Science | eng |
| dc.subject.other | Customer service | eng |
| dc.title | Customer service: giving your best | eng |
| dc.type | journal article | |
| thesis.degree.discipline | Collections and Technical Services | eng |