Quality performance of SMEs in a developing economy: direct and indirect effects of service innovation and entrepreneurial orientation

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dc.contributor.authorAgarwal, Jamesen_US
dc.contributor.authorNdubisi, Nelson Olyen_US
dc.date.accessioned2014-11-04T18:51:32Z
dc.date.available2014-11-04T18:51:32Z
dc.date.issued2014
dc.descriptionArticle deposited according to publisher policy posted on SHERPA/ROMEO, Oct. 31, 2014.Publisher doi 10.1108/JBIM-07-2013-0146en_US
dc.description.abstractPurpose – The purpose of this paper is to examine how innovation and entrepreneurial orientation (EO) affect organizational performance on quality in Asian small enterprise context. Design/methodology/approach – Drawing from the strategic management literature, we hypothesize and test the direct and indirect relationship between EO, innovation and quality performance in the context of small information technology (IT) firms in an Asian economy. Data analyses follow standard procedures for testing direct and mediating effects. Findings – Findings indicate a significant direct and indirect positive relationship between EO dimensions and three types of innovation and quality performance. Innovation mediates in the relationship of EO with quality performance. Research limitations/implications – The paper adds resource-based view and dynamic capabilities theories to extant strategic management literature. Poor representation of women-owned small firms in the study resulting from low participation of females in the IT business sector is a limitation which needs to be addressed in the future, as it hinders a clearer understanding of the perspectives of women business owners. Practical implications – The paper contributes to managerial practice by underscoring the need for owner-managers of small enterprises to pursue EO-focused and innovation enhancement strategies in an integrated manner. Originality/value – An integrated model of EO, innovation and performance, tested in small IT service firms in the context of a developing economy. Context does matter. The combination of a developing country context and the significance of IT enhance the contextual contribution of the paper.en_US
dc.description.refereedYesen_US
dc.identifier.citationNelson Oly Ndubisi , James Agarwal , (2014) "Quality performance of SMEs in a developing economy: direct and indirect effects of service innovation and entrepreneurial orientation", Journal of Business & Industrial Marketing, Vol. 29 Iss: 6, pp.454 - 468en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34127
dc.identifier.issn0885-8624
dc.identifier.urihttp://hdl.handle.net/1880/50252
dc.language.isoengen_US
dc.publisherEmerald Insighten_US
dc.publisher.corporateUniversity of Calgaryen_US
dc.publisher.facultyHaskayne School of Businessen_US
dc.publisher.urlhttp://www.emeraldinsight.com/journal/jbimen_US
dc.subjectInnovationen_US
dc.subjectSmall enterprisesen_US
dc.subjectEntrepreneurial orientationen_US
dc.subjectQuality performanceen_US
dc.subjectDeveloping economyen_US
dc.subjectICT sectoren_US
dc.titleQuality performance of SMEs in a developing economy: direct and indirect effects of service innovation and entrepreneurial orientationen_US
dc.typejournal article
thesis.degree.disciplineMarketingen_US
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