International Services Marketing: A Comparative Evaluation of the Dimensions of Service Quality between Developed and Developing Countries

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dc.contributor.authorAgarwal, Jamesen_US
dc.contributor.authorMalhotra, Naresh K.en_US
dc.contributor.authorUlgado, Francis M.en_US
dc.contributor.authorBaalbaki, Imad B.en_US
dc.date.accessioned2015-01-15T17:29:51Z
dc.date.available2015-01-15T17:29:51Z
dc.date.issued1994
dc.descriptionPostprint uploaded 01/12/2015 Publisher's version acknowledged with doi http://www.emeraldinsight.com.ezproxy.lib.ucalgary.ca/doi/full/10.1108/02651339410061937 publishers source acknowledged.en_US
dc.description.abstractDiscusses and applies a general framework for services quality to make a comparative evaluation of ten dimensions of service quality between developed and developing countries. Derives specific hypotheses for each of the service quality dimensions based on the relevant environmental factors characterizing developed and developing economies. Discusses managerial implications of the hypotheses that are derived, and proposes the empirical investigation of these hypotheses as a direction for future research.en_US
dc.description.refereedYesen_US
dc.identifier.citationNaresh K. Malhotra, Francis M. Ulgado, James Agarwal, Imad B. Baalbaki, (1994) "International Services Marketing: A Comparative Evaluation of the Dimensions of Service Quality between Developed and Developing Countries", International Marketing Review, Vol. 11 Iss: 2, pp.5 - 15en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34115
dc.identifier.issn0265-1335
dc.identifier.urihttp://hdl.handle.net/1880/50311
dc.language.isoengen_US
dc.publisherEmerald Insighten_US
dc.publisher.corporateUniversity of Calgaryen_US
dc.publisher.facultyHaskayne School of Businessen_US
dc.publisher.urlhttp://www.emeraldinsight.com.ezproxy.lib.ucalgary.ca/en_US
dc.subjectCommunicationsen_US
dc.subjectCustomersen_US
dc.subjectDeveloping Countriesen_US
dc.subjectInternational marketingen_US
dc.subjectRelationship Marketingen_US
dc.subjectServiceen_US
dc.subjectService Industriesen_US
dc.subjectService Qualityen_US
dc.subjectStrategyen_US
dc.subjectTop Managementen_US
dc.titleInternational Services Marketing: A Comparative Evaluation of the Dimensions of Service Quality between Developed and Developing Countriesen_US
dc.typejournal article
thesis.degree.disciplineMarketingen_US
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