ERP implementation at SMEs: analysis of five Canadian cases

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dc.contributor.authorBalakrishnan, Jaydeepeng
dc.contributor.authorSnider, Brenteng
dc.contributor.authorSilveira, Giovani J.C. daeng
dc.date.accessioned2009-03-23T21:02:07Z
dc.date.available2009-03-23T21:02:07Z
dc.date.issued2009
dc.description.abstractAbstract: Purpose – The purpose of this paper is to explore the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in small and medium-sized enterprises (SMEs). Design/methodology/approach – Five case studies of Canadian SMEs were conducted. They included interviewing individuals from five roles at each organization and gathering project documents. Following an evaluation of each project's success (within-case analysis), cross-case analysis was conducted to elicit influential and distinctive factors. Findings – Factors were identified that appeared to explain variation between successful and unsuccessful implementations at SMEs, besides factors that appeared to be innovative or counter-intuitive in light of the established literature. Research limitations/implications – The study reinforces the need for more research that is focused on SMEs. All cases were of Canadian SMEs with either a manufacturing or distribution focus, potentially limiting the generalizability of findings to other industries or countries. Practical implications – By identifying relevant CSFs for SMEs, managers can better prioritize implementation efforts and resources to maximize success of ERP implementations. Originality/value – The paper appears to be one of the first studies to focus on the CSFs of ERP implementation at SMEs.eng
dc.description.refereedYeseng
dc.identifier.citationSnider Brent, Silveira Giovani J.C. da, and Balakrishnan, Jaydeep, "ERP implementation at SMEs: analysis of five Canadian cases", International Journal of Operations and Production Management, 2009.eng
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34179
dc.identifier.issn0144-3577
dc.identifier.urihttp://hdl.handle.net/1880/47007
dc.language.isoengeng
dc.publisherEmerald Group Publishing Limitedeng
dc.publisher.corporateUniversity of Calgaryeng
dc.publisher.facultyHaskayne School of Businesseng
dc.publisher.urlhttp://www.emeraldinsight.com.ezproxy.lib.ucalgary.ca/10.1108/01443570910925343eng
dc.titleERP implementation at SMEs: analysis of five Canadian caseseng
dc.typejournal article
thesis.degree.disciplineOperations Managementeng
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