Compensation-based incentives, ERP, and delivery performance: analysis from production and improvement perspectives

Simple item page
dc.contributor.authorda Silveira, Giovani J. C.eng
dc.contributor.authorSnider, Brenteng
dc.contributor.authorBalakrishnan, Jaydeepeng
dc.date.accessioned2012-04-05T17:40:43Z
dc.date.available2012-04-05T17:40:43Z
dc.date.issued2013
dc.descriptionArticle deposited according to publisher policy posted on SHERPA/ROMEO, April 3, 2012eng
dc.description.abstractPurpose – This research investigates the role of compensation-based incentives in relationships between Enterprise Resource Planning (ERP) usage and delivery performance in manufacturing. Design/methodology/approach – We carry out two studies exploring links between ERP, incentives, and performance from alternative perspectives: (i) of incentives tied to regular production activities, and their relationship with delivery performance advantage over competitors, and (ii) of incentives tied to improvement activities, and their relationship with delivery performance improvements. Statistical analysis is carried out on data from 698 metal working manufacturers from 22 countries, giving a broad cross sectional view of a global industry. Findings – The studies indicate that ERP usage relates positively with both delivery advantage and delivery improvements. Furthermore, incentives tied to improvement initiatives may explain delivery improvements both directly and as moderators in the relationship between ERP and performance. Research implications – The results suggest that ERP adoption can be framed as a principal-agency phenomenon where performance outcomes are partially influenced by incentives. Practical implications – The results imply that incentives tied to improvement initiatives may foster employee engagement with the new ERP, leading to stronger delivery performance benefits. Originality/value – To the best of our knowledge, this is the first research to explore ERP usage as a principal-agency problem, and to analyse its relationships with incentives under alternative performance perspectives. The results may significantly contribute to the knowledge of ERP-performance relationships and the role of incentives.eng
dc.description.refereedYeseng
dc.identifier.citationda Silveira, G.J.C.; Snider, B.; Balakrishnan, J. Compensation-based incentives, ERP, and delivery performance: analysis from production and improvement perspectives. Forthcoming in International Journal of Operations and Production Managementeng
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/34167
dc.identifier.issn0144-3577
dc.identifier.urihttp://hdl.handle.net/1880/48926
dc.language.isoengeng
dc.publisherEmeraldeng
dc.publisher.corporateUniversity of Calgaryeng
dc.publisher.facultyHaskayne School of Businesseng
dc.publisher.hasversionPost-print
dc.publisher.urlhttp://www.emeraldinsight.com/products/journals/journals.htm?id=ijopmeng
dc.subjectEnterprise Resource Planningeng
dc.subjecthuman resources managementeng
dc.subject.otherprocess improvementeng
dc.subject.othercompensation-based incentiveseng
dc.subject.otherdelivery performanceeng
dc.subject.otherempiricaleng
dc.titleCompensation-based incentives, ERP, and delivery performance: analysis from production and improvement perspectiveseng
dc.typejournal articleeng
thesis.degree.disciplineOperations Managementeng
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Balakrishnan_Compensation_based_incentives2011_postprint.pdf
Size:
620.4 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
1.87 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Haskayne School of Business Research & Publications