Clients' Perspectives on Cultural Competence in Counselling

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dc.contributor.advisorArthur, Nancy
dc.contributor.authorRebus, Michaela
dc.contributor.committeememberKassan, Anusha
dc.contributor.committeememberBadry, Dorothy
dc.date2018-06
dc.date.accessioned2018-05-04T20:51:25Z
dc.date.available2018-05-04T20:51:25Z
dc.date.issued2018-04-27
dc.description.abstractIn a nation like Canada, attention to the diversity of clientele is essential for counsellors to practice ethically. Multicultural considerations have become a fourth force in counselling practice, with a multitude of models and frameworks suggesting how to enact cultural competence in counselling. Research on cultural competence has typically focused on the counsellor perspective. A limited number of studies have solicited client perspectives on their counsellor’s competence, and no current studies examining client self-reflections of their contributions to the counselling experience. My research contributed to the literature by taking a social constructivist, qualitative approach to investigating what clients find beneficial and not beneficial in navigating culture in the counselling context. The research included exploration of both their counsellors’ beliefs, attitudes, sayings, actions and other ways of being, and an introduction to clients’ self-reflection on their contributions to the counselling experience. Through the Enhanced Critical Incident Technique (ECIT), 10 university students identified incidents that helped, hindered, or were desired in order to navigate culture in the counselling context. Data analysis resulted in 12 categories that encapsulated the 162 incidents about counsellor factors: (a) creating safety, (b) empathy, (c) genuineness, (d) communication skills, (e) engagement, (f) counsellor-client bond, (g) cultural identities, (h) flexibility, (i) impacts of categorization, (j) general counselling competence, (k) professionalism, (l) contributions to client outcomes. The 9 incidents related to client contributions fit within one category: style of engagement. I synthesized the findings with existing literature to offer recommendations for counselling practice and education.en_US
dc.identifier.citationRebus, M. (2018) Clients' perspectives on cultural competence in counselling (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/31893en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/31893
dc.identifier.urihttp://hdl.handle.net/1880/106611
dc.language.isoeng
dc.publisher.facultyGraduate Studies
dc.publisher.facultyWerklund School of Education
dc.publisher.institutionUniversity of Calgaryen
dc.publisher.placeCalgaryen
dc.rightsUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.
dc.subjectcounselling
dc.subjectPsychology
dc.subjectCulture
dc.subjectcultural competence
dc.subjectclient perspective
dc.subjectECIT
dc.subject.classificationEducational Psychologyen_US
dc.subject.classificationEducation--Guidance and Counselingen_US
dc.titleClients' Perspectives on Cultural Competence in Counselling
dc.typemaster thesis
thesis.degree.disciplineEducational Psychology
thesis.degree.grantorUniversity of Calgary
thesis.degree.nameMaster of Science (MSc)
ucalgary.item.requestcopytrue
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