A Study of staff concensus on quality assurance indicators in a residential long term care agency

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dc.contributor.advisorLarsen, Donald E.
dc.contributor.authorEaton, Elizabeth A. H.
dc.date.accessioned2005-07-21T19:35:26Z
dc.date.available2005-07-21T19:35:26Z
dc.date.issued1989
dc.descriptionBibliography: p. 111-115.en
dc.description.abstractThe study investigated the attitudes of different staff groups to indicators of quality of care and the care being delivered to residents within a long term care organization. This was done to provide an initial evaluation of the interdisciplinary quality assurance program developed within the organization. The study site was a multilevel long term care agency providing auxiliary hospital, nursing home and day hospital programs in five different locations within the city of Calgary. A questionnaire was developed which asked staff to rate, on a four-point scale, the level of importance which they personally attach to each of 65 general indicators of quality of staff performance in the areas of client care, management and research. Respondents were asked to assess the overall quality of care being delivered. For purposes of analysis, respondents were divided into seven different groups according to background and employment characteristics. The questionnaire was sent to a stratified random sample (n= 410) of staff from all departments. The response rate was 60%. The findings indicated that there was more agreement than disagreement between the different groups. The disagreement found appeared in the indicators with client care rather than management or research content. The largest inter-group disagreements were between profes­sional and non-professional staff. Staff rated the level of care relatively highly but provided many suggestions for its improvement.
dc.format.extentx, 125 leaves ; 30 cm.en
dc.identifier.citationEaton, E. A. (1989). A Study of staff concensus on quality assurance indicators in a residential long term care agency (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/23316en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/23316
dc.identifier.isbn0315542136en
dc.identifier.lccRA 997 E38 1989en
dc.identifier.urihttp://hdl.handle.net/1880/21536
dc.language.isoeng
dc.publisher.institutionUniversity of Calgaryen
dc.publisher.placeCalgaryen
dc.rightsUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.
dc.subject.lccRA 997 E38 1989en
dc.subject.lcshLong-term care facilities
dc.subject.lcshQuality assurance
dc.titleA Study of staff concensus on quality assurance indicators in a residential long term care agency
dc.typemaster thesis
thesis.degree.disciplineCommunity Health Sciences
thesis.degree.grantorUniversity of Calgary
thesis.degree.nameMaster of Science (MSc)
ucalgary.item.requestcopytrue
ucalgary.thesis.accessionTheses Collection 58.002:Box 693 520541663
ucalgary.thesis.notesoffsiteen
ucalgary.thesis.uarcreleaseyen
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