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Title: Using Simulation Modeling to Improve Patient Flow at an Outpatient Orthopedic Clinic
Authors: Bischak, Diane
Rohleder, Thomas R.
Lewkonia, Peter
Duffy, Paul
Hendijani, Rosa
Keywords: Outpatient Clinic;Discrete Event Simulation
Issue Date: 2011
Publisher: Springer Verlag
Citation: Rohleder, T. R., Lewkonia, P., Bischak, D., Duffy, P. & Hendijani, R. (2011). Using simulation modeling to improve patient flow at an outpatient orthopedic clinic. Health Care Management Science, 14/2, 135-143.
Abstract: We report on the use of discrete event simulation modeling to support process improvements at an orthopedic outpatient clinic. The clinic was effective in treating patients, but waiting time and congestion in the clinic created patient dissatisfaction and staff morale issues. The modeling helped to identify improvement alternatives including optimized staffing levels, better patient scheduling, and an emphasis on staff arriving promptly. Quantitative results from the modeling provided motivation to implement the improvements. Statistical analysis of data taken before and after the implementation indicate that waiting time measures were significantly improved and overall patient time in the clinic was reduced.
Description: This is a post print file as per the journal publisher's requirements. Article deposited according to publisher policy posted on SHERPA/ROMEO, Sept. 30, 2011 The original publication is available at
ISSN: 1386-9620
Appears in Collections:Bischak, Diane

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