The State of Patient Education in the Emergency Department of a Western Canadian Urban Hospital: A Case Study
Date
2019-01-16
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Abstract
In this qualitative, instrumental case study, I sought to determine the state of patient education regarding present illness and care plan of patients, while they stayed in the emergency department for treatment and care in a Western Canadian urban hospital. I explored the state of patient education in an emergency department from the perspective of social constructivism. In this research, several sets of data were collected to increase the variety of data and participants. I gathered data from healthcare professionals (physicians and nurses) of the emergency department via questionnaires and also from patients by semi-structured interviews. Also I added my own observations as researcher to the data and used for analysis and discussion. Further, looking through a constructivism lens, I identified the factors that were experienced as challenges to the education processes and I suggested ways in which they might be ameliorated. Likewise, I determined the concerns of physicians, nurses, and patients regarding the process of patient education such as language barrier, time constraints, and lack of educational materials and equipment in the emergency department. In addition, this research sought suggestions from the healthcare professionals and patients to improve the process of patient education. After careful analysis of the findings of this research, I presented recommendations for healthcare professionals, for patients, for managers of the emergency department, and for further research in the area of patient education in the emergency department.
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Keywords
Patient education, Emergency department
Citation
Niayesh, M. (2019). The state of patient education in the emergency department of a western Canadian urban hospital: A case study (Doctoral thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca.