Modeling ACD Data to improve computer simulation of call centers

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dc.contributor.advisorGrossman, Thomas A.
dc.contributor.authorOh, Sherry Lynn
dc.date.accessioned2005-07-28T20:05:16Z
dc.date.available2005-07-28T20:05:16Z
dc.date.issued1999
dc.descriptionBibliography: p. 67-70en
dc.format.extentvii, 96 leaves ; ill. ; 30 cm.en
dc.identifier.citationOh, S. L. (1999). Modeling ACD Data to improve computer simulation of call centers (Master's thesis, University of Calgary, Calgary, Canada). Retrieved from https://prism.ucalgary.ca. doi:10.11575/PRISM/20465en_US
dc.identifier.doihttp://dx.doi.org/10.11575/PRISM/20465
dc.identifier.isbn0612479781en
dc.identifier.lccHE8788 .O38 1999en
dc.identifier.urihttp://hdl.handle.net/1880/25219
dc.language.isoeng
dc.publisher.institutionUniversity of Calgaryen
dc.publisher.placeCalgaryen
dc.rightsUniversity of Calgary graduate students retain copyright ownership and moral rights for their thesis. You may use this material in any way that is permitted by the Copyright Act or through licensing that has been assigned to the document. For uses that are not allowable under copyright legislation or licensing, you are required to seek permission.
dc.subject.lccHE8788 .O38 1999en
dc.subject.lcshCall centres--management
dc.subject.lcshOperations research
dc.subject.lcshTelecommunication--traffic
dc.subject.lcshComputer simulation
dc.titleModeling ACD Data to improve computer simulation of call centers
dc.typemaster thesis
thesis.degree.disciplineManagement
thesis.degree.grantorUniversity of Calgary
thesis.degree.nameMaster of Business Administration (MBA)
ucalgary.item.requestcopytrue
ucalgary.thesis.accessionTheses Collection 58.002:Box 1213 520680454
ucalgary.thesis.notesUARCen
ucalgary.thesis.uarcreleaseyen
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